You will need to have a current NDIS plan in place prior to your initial appointment with AEDC.
Please bring your NDIS plan with you on the day of your initial appointment.
A service agreement will need to be made between the participant and provider before services can commence. Your AEDC practitioner will help with making a service agreement.
Additional Information for Self-Managed NDIS Participants:
The full session fee will be payable on the day of your appointment. AEDC will issue you with a NDIS self-managed receipt, which you can forward to the NDIS.
If you have not received the payment receipt from us following your appointment, please check your spam/junk folders before contacting reception.
Additional Information for Plan-Managed NDIS Participants:
If the participant is plan managed, please bring the contact details of the plan manager on the day of your initial appointment as well.
If a participant makes a short-notice cancellation, which is within 48 hours of the appointment, AEDC may charge up to 100% of the agreed price for the cancelled appointment.
Please inform AEDC immediately if the participant’s NDIS plan is suspended or replaced by a new NDIS plan or the participant stops being a participant in the NDIS.
There are several ways to leave us feedback regarding our services.
All of our policies and procedures, including complaint management and consent policies, are available to view at reception. Please speak with reception if you would like to view a policy or procedure.
When an NDIS participant has elected to no longer receive services, participants will need to provide at least 2 weeks’ notice in writing (or email) to AEDC. We may contact you to gather additional information to complete a AEDC Client Exit Register.
NDIS Commission