NDIS and AEDC

You will need to have a current NDIS plan in place prior to your initial appointment with AEDC.

The support categories which AEDC can access are Improved Daily Living (Support Category 3.15) and Improved Relationships (Support Category 3.11). Funding must be under one of these two support areas.

Please bring your NDIS plan with you on the day of your initial appointment.

A service agreement will need to be made between the participant and provider before services can commence. Your AEDC practitioner will help with making a service agreement.

Additional Information for Self-Managed NDIS Participants:

The full session fee will be payable on the day of your appointment. AEDC will issue you with a NDIS self-managed receipt, which you can forward to NDIS.

If you have not received the payment receipt from us following your appointment, please check your spam/junk folders before contacting reception.

Additional Information for Plan-Managed NDIS Participants:

If the participant is plan managed, please bring the contact details of the plan manager on the day of your initial appointment as well.

If a participant makes a short-notice cancellation, which is after 3pm the day before the service, AEDC may charge up to 90% of the agreed price for the cancelled appointment.

Please phone (02) 9688 6665 or 0412 401 950 if you wish to reschedule or cancel your appointment.

There are several ways to leave us feedback regarding our services.

In Person:

Speak with reception to acquire a feedback form

Use our suggestion box located at the clinic to leave anonymous feedback

Online:

Use our online feedback form, which you can find here. You can also choose to remain anonymous.

All of our policies and procedures, including complaint management and consent policies, are available to view at reception. Please speak with reception if you would like to view a policy or procedure.

Alternatively, call us on (02) 9688 6665 and we will email you the requested policy.

When a NDIS participant has elected to no longer receive services, participants will need to provide at least 2 weeks’ notice in writing (or email) to AEDC. We may contact you to gather additional information to complete a AEDC Client Exit Register.

The NDIS will often request a NDIS report at the end of your plan. The fee for a NDIS report from AEDC is 2 hours report writing.

Please give your practitioner a minimum of 14 days’ notice if a NDIS report is required.

NDIS Commission
Phone: 1800 035 544

Local Disability Advocates
Family Advocacy (Hornsby) – 1800 620 588
Synapse (Epping) – 1800 673 074
Self-Advocacy Incorporated (Blacktown) – 02 9622 3005